Clinics and practitioners
Patients who wanted to come to you, answered.
Appointment enquiries at midnight, reports sent on WhatsApp, follow-ups that depend on one assistant's memory. Front Desk and Back Office take the repetition. Medical questions always go to a person.
Sound familiar?
- Many enquiries never get a reply because the assistant is busy.
- Blood tests and reports arrive on WhatsApp and get copied into folders by hand.
- Follow-ups and retests depend on someone remembering.
- When the assistant is away, everything stops.
What we would set up
Every enquiry answered
Fees, timings and booking steps sent instantly. Anything medical goes straight to a person.
Follow-ups on time
Retest and follow-up reminders at your intervals, approved by your assistant before they go.
Reports filed for you
Reports that arrive on WhatsApp saved to the right patient's folder, named and dated.
Example workflows
A new patient enquiry
- PatientSends a voice note asking for an appointment.
- Front DeskReplies with fees, available days and what to bring.
- Front DeskLogs them in the enquiry list.
- Your assistantConfirms the slot.
A report arrives
- PatientSends a blood test photo on WhatsApp.
- Back OfficeSaves it to that patient's folder, named and dated.
- Back OfficeTells the assistant it has arrived.
- DoctorReads it. No AI interprets results.
The numbers we would watch with you
These are what we measure before and after. We publish them only with your permission.
- Enquiries a month, and how many got no reply.
- Average time to first reply.
- Follow-ups due versus follow-ups sent.
- Hours a week your assistant spends copying and pasting.
Where to start
Front Desk first. Unanswered enquiries are often a clinic's biggest leak, and the easiest to measure.
Find out what you are losing.
Book a Goldmine Check: two hours at your business, a report in rupees within a week. Credited in full against any build.